Returns and refund policy
At Minoxidil Kenya, we take pride in offering high-quality products and excellent customer service. We want to ensure that every customer is completely satisfied with their purchase of Minoxidil from us. We understand that sometimes things may not go as expected, and we are here to help you with any concerns regarding your order. To ensure transparency and customer confidence, we have developed a clear and straightforward return and refund policy.
Please take a moment to familiarize yourself with the terms of our policy, which is designed to make your shopping experience with us smooth and hassle-free. Our policy is built around ensuring that you, as our valued customer, feel secure when purchasing from us.
Overview of Our Return and Refund Policy
Our return and refund policy applies to all products purchased from MinoxidilKenya.com. We strive to accommodate customers who may want to return or seek a refund for their purchase under specific conditions. However, please note that due to the nature of our products, we can only accept returns and issue refunds if the items are in their original, unopened condition and you contact us within 2 working days of your purchase.
We offer two options for returns:
Replacement: If you are unsatisfied with the product, we can provide you with a replacement item.
Money-back guarantee: If you prefer, we can offer a full refund under specific conditions outlined below.
Conditions for Return and Refund Eligibility
To be eligible for a return or refund, the following conditions must be met:
- Unopened Products
The item must be unused and in its original packaging. We are unable to accept returns of opened products due to hygiene and safety reasons. We take the safety and integrity of our products seriously, and once a product has been opened, it can no longer be resold.
2. Notification within 2 Working Days
You must inform us of your intent to return the product or request a refund within 2 working days of receiving your order. This period starts from the time the product is delivered to you.
We kindly ask that you ensure that you are fully aware of these conditions before proceeding with a return or refund request. This helps us maintain the highest standards of quality control and ensures that our customers continue to receive top-quality products.
Replacement Policy
If you are not fully satisfied with the product you received, we are happy to offer a replacement. Whether the product does not meet your expectations, or you have concerns about its effectiveness, we want to ensure that you are happy with your experience.
To be eligible for a replacement, please adhere to the following guidelines:
1. The product must be unopened and in its original condition.
2. You must notify us within 2 working days of purchase about your dissatisfaction and request for a replacement.
Once we receive and review your request, our team will contact you to confirm the replacement process. We aim to process replacement requests as quickly as possible, and we will work with you to arrange delivery of the new item.
Money-Back Guarantee
Your satisfaction is our top priority. If, for any reason, you are entirely unsatisfied with your purchase and prefer to receive a refund, we are happy to offer a money-back guarantee, provided the following conditions are met:
The product must be unopened and in its original packaging.
You must notify us of your request for a refund within 2 working days of receiving your purchase.
Please note that we cannot issue refunds for products that have been opened or used. This policy is in place to protect the health and safety of all our customers and to ensure that all returned products are in pristine, resalable condition.
If you qualify for a refund, we will process it promptly. Refunds will be issued using the same payment method used during your original transaction. You can expect to receive your refund within the same business day, depending on the mode used: whether cash or mobile money.
Steps for Returning a Product
To make a return or request a refund, please follow these simple steps:
Contact Us
Reach out to our customer service team within 2 working days of your purchase by calling or sending us a Whatsapp message at +254112891224. Be sure to provide your order number, date of purchase, and a brief description of the issue.
Provide Proof of Purchase
To process your request efficiently, we may ask for proof of purchase. This could include your order confirmation mobile money(MPESA) message.
Return Authorization
Once we have reviewed your request, we will provide you with instructions on how to return the product. This may include a return shipping label or details on how to deliver the product to our designated return location.
Return the Product
Please ensure that the product is securely packaged and returned to us in its original, unopened condition. You will be responsible for any shipping costs associated with returning the item unless the return is due to a mistake on sending the wrong item on our part.
Processing Your Request
Once we receive the returned item, we will inspect it to ensure it meets the conditions outlined in this policy. We will then process your refund or arrange for a replacement, depending on your preference.
Shipping Costs for Returns
Unless the return is due to an error on our part (e.g., wrong product sent, damaged item), you will be responsible for covering the cost of return shipping. MinoxidilKenya.com cannot be held responsible for any items lost or damaged during the return shipping process.
Exceptions and Non-Returnable Items
We do not accept returns or offer refunds for the following:
Products that have been opened or used
Products that were purchased more than 2 working days ago without prior notification.
Damaged or altered products due to improper handling after delivery.
Please double-check your order and inspect the product before opening it to avoid any misunderstandings or inconvenience.
Contact Information
We are here to assist you with any questions or concerns regarding your return or refund request. If you have any queries or require further clarification on our return and refund policy, please do not hesitate to contact us.
Phone: +254112891224
Business Hours: Monday to Saturday, 9:30 AM to 6:30 PM
Our friendly and professional customer service team is always ready to assist you and ensure that your experience with MinoxidilKenya.com is a positive one.
Final Thoughts
At Minoxidil Kenya, we strive to provide the best customer service possible. Your trust and satisfaction are extremely important to us, and we are committed to offering you a return and refund process that is simple, efficient, and fair. We believe that by offering a clear and transparent policy, we can build long-lasting relationships with our customers.
Thank you for choosing Minoxidil Kenya! We look forward to serving you again in the future.
We hope that this policy covers all of your concerns, and should you have any further questions, please don’t hesitate to reach out. We’re always happy to help!